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JEANNOT BONGO
UX DESIGNER/RESEARCHER

PORTFOLIO & CONTACT

www.jeannotbongo.com
+1-416-418-0627 | welljea9@email.com
Cambridge, ON, N1T 1P6 Canada
https://www.linkedin.com/in/jeannot-bongo-836255101/

PERSONALITY & LANGUAGE

Problem solver | Creative thinker  | Fast learner | Result-oriented | Team worker | Organized

English | Français | Vili | Kikongo | Lingala

EDUCATION

UI/UX Bootcamp certificate
University of Toronto | Toronto, CA | Sept. 2021
An intensive 24-week boot camp dedicated to UI/UX design
Bachelor’s Degree in Industrial Design
‍Cape Peninsula University of Technology |Cape Town, South Africa | Nov. 2011
‍Focused on Design for Disabilities through User-centered and Universal Design
High National Diploma in Product Design
‍Cape Peninsula University of Technology |Cape Town, South Africa | Nov. 2010

TECHNICAL SKILLS

UX / UI Tools:
Figma, Miro, Invision, Adobe creative suite (XD, Photoshop, Illustrator), MS OFFICE SUITE

3D Modeling Tools:
3D Modeling: Rhino, ArtiosCAD, SketchUp Pro

Programming Tools:
HTML5 (Basics), CSS3 (Basics), Webflow, GITHUB

ACHIEVEMENTS

  • Stand (SMC Pneumatics) won Visitor Choice Award for Stand Excellence | South Africa | Propak Cape Expo 2017
  • Stands won Gold Award at Good Food & Wine Event | Cape Town, Johannesburg, and Durban | 2012

WORK EXPERIENCE

‍Global Payments [Apr. 2020 - Feb. 2022]
Senior Customer & Technical Support Analyst | Toronto/Remote, Canada
  • Identify, and provide resolution to customers' issues or complaints through customer connection and empathy.
  • Assisted and mentored junior analysts when they reached obstacles.
  • Trained new customers.
‍Four Quarters Design [Mar. 2017 - Sept. 2019]
Senior Industrial Designer & Scrum Master | Cape Town,
South Africa
  • Implemented Scrum practice in the business, thus increasing DevOps efficiency up to 40%
  • Volunteered to take on all graphic designs, this cut off the out-source and led to great savings for the company on all projects.
  • Increased customer satisfaction through user research/evaluative research, user-centered design and Agile framework part of the design process.
‍USS Graphics [Nov. 2013 – Feb. 2017]
Senior Structural Design & Scrum Master | Cape Town,
South Africa
  • Established Scrum framework in the design department, which increased the stakeholders' and customers' satisfaction.
  • Led, mentored and facilitated the workflow as scrum Master helped to increase the company’s year profit to R5 Million
  • Proactively created a modular design library, which increased design efficiency and delivery time by 30%.
‍Xanita [Nov. 2011 - Nov. 2013]
Retail & Product Designer | Cape Town, South Africa
  • Created converting design methods of the Xanita Board (honeycomb board), which put Xanita on the global map and made it a multi-award-winning business in sustainability and design in the world.
  • Established Shopper-Marketing strategy and qualitative research as first steps for every company’s project, which made the company’s profit to R12 Million (ZAR).
  • Trained designers from around the world on how toconvert the Xanita board using Rhino (Software), this resulted in the Xanitaboard sales increase globally, thus increasing the yearly turnover by 5 times.
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RESUME

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JEANNOT BONGO
User Experience Designer

PORTFOLIO

www.jeannotbongo.com

CONTACT

+1-416-418-0627 | welljea9@email.com
Cambridge, ON, N1T 1P6 Canada
https://www.linkedin.com/in/jeannot-bongo-836255101/

PERSONALITY & LANGUAGE

Problem solver | Creative thinker  | Fast learner | Result-oriented | Team worker | Organized

English | Français | Vili | Kikongo | Lingala

ACHIEVEMENTS

  • Stand (SMC Pneumatics) won Visitor Choice Award for Stand Excellence | South Africa | Propak Cape Expo 2017
  • Stands won Gold Award at Good Food & Wine Event | Cape Town, Johannesburg, and Durban | 2012
  • I was part of the first team of designers in the world that created methods of how to fabricate 3D products out the flat honeycomb board (Xanita board) as well as how to cut it.
  • I trained designers from  around the world on how to convert the Xanita board using Rhino (Software).My team increased the usual yearly turnover by 5 times.

TECHNICAL SKILLS

UX / UI Tools:
Figma, Miro, Invision, Adobe creative suite (XD, Photoshop, Illustrator), MS OFFICE SUITE

3D Modeling Tools:
3D Modeling: Rhino, ArtiosCAD, SketchUp Pro

Programming Tools:
HTML5 (Basics), CSS3 (Basics), Webflow, GITHUB

EDUCATION

UI/UX Bootcamp certificate
University of Toronto | Toronto, CA | Sept. 2021
An intensive 24-week boot camp dedicated to UI/UX design
Bachelor’s Degree in Industrial Design
‍Cape Peninsula University of Technology |Cape Town, South Africa | Nov. 2011
High National Diploma in Product Design
‍Cape Peninsula University of Technology |Cape Town, South Africa | Nov. 2010

WORK EXPERIENCE

‍Global Payments [Apr. 2020 - Feb. 2022]
Senior Customer & Technical Support Analyst | Toronto/Remote, Canada
  • Resolve customer inquiries through established troubleshooting procedures
  • Assist in the training of new merchants, Identify and address customer inquiries regarding accounts. And provide resolution to merchant issues or complaints
  • Educate merchants on policies, procedures, and products and accurately document customer conversations in appropriate systems.
‍Four Quarters Design [Mar. 2017 - Sept. 2019]
Senior Exhibition & Industrial Designer | Cape Town,
South Africa
  • Concepts Design, 3D Modeling (CAD), Concept presentation and Client Liaison
  • In charge of all Technical Drawings for production and Product Quality Control
  • Responsible for refining and/or designing all Artwork (Graphic Design) and well as Pre-press
‍USS Graphics [Nov. 2013 – Feb. 2017]
Retail & Packaging Design Studio Manager | Cape Town,
South Africa
  • Managed the design studio that helped increase the company’s year profit to R5 Million
  • Created a modular design library, which increased design efficiency and delivery time by 30%
  • Oversee the entire design process, from concept, presentation, prototype to production
‍Xanita [Nov. 2011 - Nov. 2013]
Retail & Product Designer | Cape Town, South Africa
  • Concepts Design, 3D Modeling (CAD), Concept presentation, Prototyping and Client Liaison
  • Responsible for refining and/or designing all Artwork (Graphic Design)
  • Technical Drawings for production
  • Our Design team conceptualizing banners, signage, tables, chairs and stands for the entire Design Indaba 2012 campaign
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MY SKILLS

Design process

My Skills in the Design process

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